The Shift From Transaction To Engagement Ushers A New Era For Businesses. As organizations enter the evolution from transactional systems to engagement systems, a shift is happening in business (see Figure 1).?? Engagement requires a different design point and business model for success.?? Engagement must account for sense and response, massive social scale, conversation, new …
Original post:
Monday’s Musings: 10 Mega Business Trends To Watch For In 2012